Contact Us

This page provides contact information for Australian users who wish to make enquiries related to products, orders, or after-sales matters. Support is offered based on the specific situation and applicable policies.

Ⅰ. Contact Channels

Users may reach the support team through the following methods:

Address:
545 PROSPERITY AVE SE
ALBUQUERQUE, NM 87105

Phone:
+1 (323) 397-1211

Email:
reply@mobeximo.com

Business Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (CET)

Ⅱ. Refund Timing Information

Where refund conditions are met and any required review has been completed, the following generally applies:

• refund requests are usually submitted to the relevant payment provider within a reasonable working timeframe

• the time taken for funds to appear may vary depending on bank or payment service procedures and may take several business days

• if a refund has not been received within a reasonable period, users are advised to first check with the card issuer or contact support for further clarification

Ⅲ. Customer Support Notes

Feedback and enquiries are taken into account as part of ongoing service review and improvement.

The information provided on this page does not constitute a guarantee regarding response times or outcomes, and does not limit or affect any statutory rights available to users under applicable Australian law.