Order Cancellation Policy

Thank you for shopping on this website.
This policy outlines how order cancellation requests may be handled for orders associated with Australia. The information below is provided for clarity and does not limit any rights available under applicable Australian law.

Ⅰ. Situations Where Cancellation May Be Requested

An order may be eligible for cancellation when certain conditions are met, subject to the order’s actual processing status.

General reference conditions include:

• A cancellation request may be submitted within a reasonable period after payment, typically within 72 hours

• Only orders that have not yet entered processing or dispatch stages may be considered

• When submitting a request, the following details may be required:

  • Order reference number

  • Proof of payment (such as a receipt or screenshot)

  • A brief explanation of the cancellation request

Whether a cancellation can proceed is assessed based on the real-time order status.
If a request is accepted, follow-up information may be provided by email, and a refund process may be initiated where applicable.

Ⅱ. Circumstances Where Cancellation Usually Does Not Apply

Order cancellation is generally not available in the following situations:

• The order has already been shipped or handed over to a logistics provider

• Delivery is affected due to incorrect address details or other critical information provided at checkout

If an order has already been shipped, post-delivery options may still be available under the Returns, Refunds and Exchanges Policy, depending on the circumstances.

Ⅲ. How to Submit a Cancellation Request

To request order cancellation, after-sales support can be contacted using the details below:

Phone:
+1 (323) 397-1211

Email:
reply@mobeximo.com

When making contact, providing the order number, payment proof and a short explanation may assist with verification and review.

Ⅳ. Review and Refund Handling

After a cancellation request is received:

• A response is typically provided within a reasonable business timeframe, commonly 1–3 business days

• Refunds generally apply only to orders that have not been shipped, or to shipments successfully intercepted or returned under specific conditions

• Where applicable, refunded amounts are usually returned to the original payment method (such as Visa or MasterCard)

The time required for funds to appear may vary depending on banking or payment provider procedures.
If no update is visible after a reasonable period, contacting support for verification may be appropriate.

Ⅴ. Personal Information and Data Handling

Any personal information collected during the cancellation process is handled in accordance with Australian privacy requirements, including:

• Privacy Act 1988

• Australian Privacy Principles (APPs)

Information is used solely for order management and after-sales administration, with reasonable measures applied to reduce data-related risks.
Requests to access, correct or remove personal information may be submitted through the support channels.

Ⅵ. Support and Contact Details

For questions regarding this cancellation policy or related procedures, support can be reached via:

Address:
545 PROSPERITY AVE SE
ALBUQUERQUE, NM 87105

Phone:
+1 (323) 397-1211

Email:
reply@mobeximo.com

Business Hours:
Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)