Privacy Policy

Thank you for accessing this website and its related services.
Personal privacy is treated with care, and personal information is handled in a manner consistent with applicable Australian privacy legislation and generally accepted industry practices.
By visiting or using this website, including on mobile devices, you acknowledge that you have reviewed and understood the contents of this Privacy Policy.

Ⅰ. Scope of Application

This Privacy Policy applies to interactions between users and this website, including but not limited to:

• Browsing, searching, or viewing website content

• Placing orders, making payments, delivery arrangements, and after-sales handling

• Contacting support or submitting enquiries

• Processing returns, refunds, exchanges, or dispute-related matters

Age Notice:
Services are intended for individuals aged 18 years or older. Personal information relating to minors is not intentionally collected. If such information is identified, reasonable steps may be taken to remove or anonymise it following verification.

Ⅱ. Categories of Information Collected

Information is collected only where relevant and necessary for service provision. This may include:

Information Provided Directly by Users

• Name

• Telephone number

• Email address

• Shipping and billing addresses

• Order and transaction records

• Payment-related identifiers (excluding full card numbers)

Information Collected Automatically

• IP address

• Device type, browser type, and operating system

• Access times and page interaction records

• Cookie data and local storage preferences (where consent is required)

Sensitive personal data unrelated to service delivery is not intentionally collected.

Ⅲ. Purpose of Information Use

Collected information may be used for purposes such as:

• Order processing, payment handling, delivery, and after-sales support

• Sending service- or order-related communications

• Improving website functionality, performance, and user experience (often using aggregated or anonymised data)

• Meeting applicable legal, taxation, or compliance obligations

• Identifying or reducing fraud, misuse, or unauthorised activity

Personal information is generally not used for promotional or marketing activities without explicit user consent.

Ⅳ. Cookies and Similar Technologies

Where permitted by law, cookies or similar technologies may be used to:

• Support core website operations

• Store language, region, or display preferences

• Maintain continuity of shopping cart and checkout processes

Cookie permissions can be managed or withdrawn through browser settings.
Disabling non-essential cookies typically does not affect basic functionality, though certain personalised features may be limited.

Ⅴ. Information Security Measures

Reasonable technical and organisational measures may be applied to reduce risks of unauthorised access, disclosure, or misuse, including:

• Encryption during data transmission

• Access controls and least-privilege practices

• System monitoring and maintenance

• Internal awareness and data-protection guidance

No online system can eliminate all security risks, and residual risks may remain.

Ⅵ. Information Sharing and Third-Party Services

Where necessary to deliver services, limited information may be shared with third parties such as:

• Payment service providers

• Logistics and delivery partners

• Technical support, order management, or customer service providers

Such parties are expected to process information only for specified purposes and to apply appropriate safeguards. Personal data is not provided to unrelated third parties for sale.

Ⅶ. Cross-Border Data Handling

In certain circumstances, personal information may be stored or processed outside Australia.
Where this occurs, reasonable steps may be taken to ensure handling remains consistent with applicable Australian privacy standards.

Ⅷ. Data Retention Periods

• Information related to orders, transactions, and accounting may be retained for periods required by law or operational needs

• When information is no longer required for its original purpose, it may be deleted or anonymised where feasible, unless retention is legally required

Ⅸ. Data Incident Management

If an incident arises that may affect personal information security, the situation may be assessed based on its nature and impact.
Where legally required or appropriate, reasonable response and notification steps may be considered.

Ⅹ. User Rights

Under applicable Australian privacy laws, users may have rights to:

• Request access to personal information held

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of certain information where permitted

Requests can be submitted using the contact details below and are generally addressed within a reasonable timeframe.

Ⅺ. Information Relating to Minors

This website does not target individuals under 18 years of age.
If information relating to a minor is identified, reasonable handling steps may be taken after verification.

Ⅻ. Contact Details

For enquiries regarding this Privacy Policy or personal information handling, contact details are as follows:

Address:
545 PROSPERITY AVE SE
ALBUQUERQUE, NM 87105

Phone:
+1 (323) 397-1211

Email:
reply@mobeximo.com

Business Hours:
Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)

ⅩⅢ. Policy Updates

This Privacy Policy applies from its publication date.
If adjustments are made due to legal, operational, or technical developments, updates may be published on this page or through other reasonable means. Periodic review is recommended.