Returns, Refunds and Exchanges Policy

Thank you for shopping on this website.
This policy explains how returns, refunds and exchanges may apply for orders associated with Australia. It is provided for general information purposes only and does not affect any statutory rights available under Australian law.

Ⅰ. Scope of Returns and Exchanges

Under the Australian Consumer Law (ACL), consumers may, in certain circumstances, be entitled to request a return, refund or exchange. Eligibility depends on the condition of the item and the specific situation.

General considerations include:

• Requests may be submitted within a reasonable period after delivery

• Requests made outside a reasonable timeframe may not be accepted

• All requests must be submitted through the support channel and confirmed before items are sent back

• Items returned without prior confirmation may not be processed or may experience delays

• Returned items must meet the conditions outlined in this policy

Nothing in this policy limits rights available under Australian consumer legislation.

Ⅱ. Return Request Process

Submission of a Request
To request a return or exchange, after-sales support should be contacted with the following details, where applicable:

• Order number

• Proof of payment (such as a receipt or screenshot)

• Clear product photos or relevant video materials

Review and Return Guidance
If the request is accepted, further instructions may be provided, which can include:

• A prepaid return label (if applicable, usually in PDF format)

• Instructions for returning the item

Returned items should be securely packaged and sent according to the guidance provided.
If a prepaid label is issued, it is generally valid for 30 calendar days.

Ⅲ. Return Conditions and Cost Responsibility

• Where policy conditions are met and the request is approved, some return shipping costs may be covered

• If conditions are not met, return-related costs may be the responsibility of the requester

• Using original packaging is recommended to reduce the risk of transit damage

Cost responsibility is assessed based on the order details, item condition and reason for return.

Ⅳ. Refund and Exchange Handling

Exchanges
Once a returned item is received and reviewed, and exchange conditions are met, a replacement item may be arranged within a reasonable timeframe. Tracking information may be provided where applicable.

Refunds
Approved refunds are generally processed back to the original payment method.
The time required for funds to appear may vary depending on payment providers or banking procedures.

If a refund is not received after a reasonable period, contacting the payment provider or after-sales support is recommended.

Ⅴ. Situations Where Returns May Not Apply

Returns, refunds or exchanges may not apply in situations including, but not limited to:

• Damage caused by misuse, improper handling or abnormal storage

• Requests submitted outside a reasonable return period

• Items sent back without prior confirmation

• Items that are no longer suitable for resale

Each case is assessed based on the actual circumstances.

Ⅵ. Support and Contact Information

For questions related to returns, refunds or exchanges, support can be reached through the following channels:

Address:
545 PROSPERITY AVE SE
ALBUQUERQUE, NM 87105

Phone:
+1 (323) 397-1211

Email:
reply@mobeximo.com

Business Hours:
Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)